Faq
FAQS
Do you have a question about TripAyan? Take a look down below at our most frequently asked questions to learn more about our service. If you require further assistance, please don’t hesitate to contact our 24/7 customer service and support team. We’re always standing by at the ready to answer your questions.
01. How do I create a TripAyan account?
Creating an account with TripAyan is easy. Click the register button on our home page. Fill in your details; create your User ID and password to register. It takes a few minutes only.
02. Do I need to make any payment or fee to use this portal?
There is no fee required to use this portal. It's completely free of cost; however you need to register with us before using the portal.
03. Can I change my password?
Of course you can. Changing your password is easy. You can do it yourself or call us for assistance.
04. What should I do if I forget my password?
Forgot password? There is no need to worry. Fill your agency id and click the forget password link under the login button. Your password will be sent to your registered email.
05. What are the various services provided by TripAyan online portal?
We take care of end to end to arrangements for our destinations including flight tickets, hotels, transfer, activity, holiday package, travel insurance & visa.
06. What benefits do members of TripAyan Business partners get?
There is a lot of perks to be a member of TripAyan Business partner. You’re entitled to get discount on the sale of Air Tickets, Hotel Reservations, Holiday Packages, Visa or any other service you sell. In addition you can do business in your desired currency.
07. If I need any assistance what should I do?
Excellent professional support is what we boast about. Our team, which is a mix of travel and technical experts, is ready to help you in the best possible way. Feel free to call us anytime (24X7) or send us an email.
08. As a travel agent, Can I add my own Markup?
Of course you can. To add your own markup, click the Administration panel, followed by preferences tab and set the fee for airline, hotels or other services.
09. Do you offer refunds and cancellations?
We’d encourage you to view airline "refund & cancellation policy” to learn more about applicable refunds and cancellations.
10. How can I book a Flight?
You can begin searching for flights directly on our Search page or on our Flights page. From there, you can book the first flight that your interest!
11. Do you offer domestic and international flights?
We offer flight deals for domestic Bangladesh flights and international flights to destinations spread all throughout the world
12. How is TripAyan different from other online travel portals?
TripAyan is Bangladesh’s B2B online travel portal. We offer a wide range of services to our partners, enabling them to serve their customers efficiently, with the right pricing and inventory.
13. What payment methods can be used to purchase TripAyan products through the portal?
You can make payments using your credit Balance, credit/debit cards, Bank Deposit, Bank transfer, cheques, Bkash, Nagod, or cash.
14. Where in the TripAyan portal do make payments?
To make a payment to your account, you need to click on “Balance Update” in the “Payment” drop down menu. This will take you to a page where you can quickly and easily pay any amount into your account.
15 How safe is my credit card information when used on TripAyan portal?
Completely safe and secure. All transactions on TripAyan.com are protected by SSL (Secure Sockets Layer). This is a secure encryption technology provided by SSLCOMMERZ, the leaders in the field of internet security.
16. Can I hold a booking prior to confirming it?
Yes, you can hold a booking for 30 minutes. You then need to confirm that booking within the 30 minutes period; otherwise the reservation will automatically be released.
17. How do I produce an e-ticket for my customer?
You can request a copy of e-tickets that have been booked at any time via TripAyan portal. Simply access the ticket queue, from where you can print it out or make a request for it to be e-mailed to you.
18. From where can my customer get their boarding pass?
Boarding passes are given to customers at the time of check-in counter in the airport. Ensure they take their e-ticket & passport and other documents of identification with them when customers travelling.
19. How can I cancel a flight?
It's possible to cancel flights from within the 'Ticket Queue' screen. Here you need to select the 'Request Change' option for the relevant PNR.
20. What is the maximum number of seats that can be booked via TripAyan portal?
You can book up to nine seats at a time.
21. What should I do if I am not able to access confirmation details?
This is an unlikely situation, you can always find the confirmation and vouchered details in Booking Confirm panel anytime but still if you face any problem accessing your confirmation details, our technical team is at your service to troubleshoot and resolve your issues at the earliest. Drop us an email to support@tripayan.com or give us a call on Helpline + 880255103344.
22. Can I create multiple login for my staff or for my various branch offices?
Yes, you can create multiple affiliate accounts within your accounts for each team member or branch office, you can check activity of each account on the system.
23. What currency is the pricing listed on TripAyan online portal?
We use only our standard currency i.e. BDT.